Sciences sociales / Société

Customers the day after tomorrow

Steven Van Belleghem
- Lannoo
- 28 Novembre 2017
- 9789401445214
We are now entering the third phase of digitalization: the phase of far-reaching automation and artificial intelligence. This shift will radically change the relationship between companies and their customers. If companies want to remain customer-oriented, they will need to devise a new kind of customer strategy.

This book will guide you through the new phase of digitalization and help you to develop the mindset you need to keep your company ahead of the game in The Day After Tomorrow. Only then will you be able to successfully combine the most brilliant digital innovations with the most unique human skills.
Grand format 29.99 €

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Thinking futures

Derrick Gosselin, Bruno Tindemans
- Lannoo
- 7 Janvier 2016
- 9789401426688
Thinking about the unthinkable.
Today's society is facing challenges of an unprecedented global scale. Economic shifts, ageing population, migration flows and climate change - to name only a few - will provide both new problems and new opportunities. Analyses, instruments and methods that were used in the past to prepare for the future no longer work. How can decision-makers and policy-makers cope with all this? This book offers insight into a new approach. 'Future(s) thinking' is a powerful and research-based method of interpreting an unpredictable, changing and complex environment. It can be applied in a range of domains, from political policy and business strategy to innovation and entrepreneurship. In all of these domains, the disciplined application of future thinking can offer a distinct and sustainable competitive advantage. Thinking Futures is a valuable guide for anyone concerned for our future: from politicians to CEOs, from policy-makers to youngsters and from diplomats to intelligence service directors.
Grand format 29.99 €

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180 Amsterdammers

Collectif
- Lannoo
- 13 Décembre 2016
- 9789401442176
Diversiteit in de moderne stad: 180 nationaliteiten in tekst en beeld In een steeds veranderende wereld is de discussie rond multiculturaliteit nooit ver weg. Met meer dan 180 nationaliteiten scoort Amsterdam hoog qua diversiteit. De stad ziet deze mix als een troef. 180 Amsterdammers is een uniek project met 180 portretten en interviews van evenveel nationaliteiten die de stad kleuren.
Grand format 25.99 €

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Family medicine and primary care ; at the crossroads of societal change

Jan De Maeseneer
- Lannoo
- 5 Septembre 2017
- 9789401444460
What is the role of Primary Care in today's and tomorrow's society?
How do we deal with an increase in health inequality and the challenges of multi-morbidity?
How do we keep health care accessible and sustainable in the future?

Modern family practices and Primary Care Centres are facing the challenges of increasing globalisation and migration. At the same time, a culture of fear is hurting the principles of solidarity and social justice on which health care systems are based. Practices, and in particular the doctors and health professionals of tomorrow, are in need of a new vision for the future.

Since the 1970s, Primary Care has become the cornerstone of health care, with an all-important role for Family Medicine. Family Medicine and Primary Care reviews this development, and puts it in perspective against the backdrop of today's and tomorrow's fast-moving society. Based on concrete testimonials and an analysis of case studies, this book responds to the most urgent questions of today's family physicians.
Grand format 29.99 €

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The future of shopping

Jorg Snoekc, Pauline Neerman
- Lannoo
- 28 Novembre 2017
- 9789401447232
How will people shop in the future?
Why are there so many bankruptcies in the retail sector and so many empty shops in our high streets?
What can brands and retailers do to survive?

Traditional retail is dead. Economic, demographic and above all technological developments have made it obsolete. The static shop has made way for a multiplicity of different retail forms. Thanks to digitalization, the world has become a single gigantic marketplace.
As a result of this revolution, a new type of consumer has been born, who is also producer and retailer. Today, it is the shoppers who determine what a brand stands for and how it presents itself to the public. In a world of change, everything needs to be reinvented.
Grand format 29.99 €

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Paradise city ; healing cities through music

Mario Goossens, Karel Van Mileghem, Fabrice Debatty
- Lannoo
- 26 Octobre 2019
- 9789401464963
Many cities around the world have been dealt enormous blows, both natural and man-made. Hurricanes, earthquakes, wars and bombs have all left their scars. Yet wounds could heal. Human nature knows how to crawl up from the bottom, sometimes thanks to music.
Paradise City tells the story of Port-au-Prince in Haiti (earthquake in 2010), Belfast in Northern Ireland (The Troubles), Kigali in Rwanda (genocide in 1994), New Orleans in the USA (Hurricane Katrina in 2005), Hiroshima in Japan (the atomic bomb in 1945) and Detroit in the USA (the decline of a city), based on portraits of unique people who through music have tried to make their city a Paradise City.
Grand format 34.99 €

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