We are now entering the third phase of digitalization: the phase of far-reaching automation and artificial intelligence. This shift will radically change the relationship between companies and their customers. If companies want to remain customer-oriented, they will need to devise a new kind of customer strategy.
This book will guide you through the new phase of digitalization and help you to develop the mindset you need to keep your company ahead of the game in The Day After Tomorrow. Only then will you be able to successfully combine the most brilliant digital innovations with the most unique human skills.
Thinking about the unthinkable.
Today's society is facing challenges of an unprecedented global scale. Economic shifts, ageing population, migration flows and climate change - to name only a few - will provide both new problems and new opportunities. Analyses, instruments and methods that were used in the past to prepare for the future no longer work. How can decision-makers and policy-makers cope with all this? This book offers insight into a new approach. 'Future(s) thinking' is a powerful and research-based method of interpreting an unpredictable, changing and complex environment. It can be applied in a range of domains, from political policy and business strategy to innovation and entrepreneurship. In all of these domains, the disciplined application of future thinking can offer a distinct and sustainable competitive advantage. Thinking Futures is a valuable guide for anyone concerned for our future: from politicians to CEOs, from policy-makers to youngsters and from diplomats to intelligence service directors.
Maps that Made History is like a 1000-year-long journey around the world; every one of the carefully selected maps featured here has influenced the course of history in some way. This beautifully illustrated book gathers 100 marvellous old maps, each with a fascinating story to tell, from a 12th century Persian world atlas to a Soviet spy map. These maps were used to resolve conflicts, situate battles, construct a road or a canal, establish important shipping routes, even as propaganda tools. All the maps are reproduced in an oversized format, while accompanying text from an experienced team of historians explains the importance of each one.
Diversiteit in de moderne stad: 180 nationaliteiten in tekst en beeld In een steeds veranderende wereld is de discussie rond multiculturaliteit nooit ver weg. Met meer dan 180 nationaliteiten scoort Amsterdam hoog qua diversiteit. De stad ziet deze mix als een troef. 180 Amsterdammers is een uniek project met 180 portretten en interviews van evenveel nationaliteiten die de stad kleuren.
What is the role of Primary Care in today's and tomorrow's society?
How do we deal with an increase in health inequality and the challenges of multi-morbidity?
How do we keep health care accessible and sustainable in the future?
Modern family practices and Primary Care Centres are facing the challenges of increasing globalisation and migration. At the same time, a culture of fear is hurting the principles of solidarity and social justice on which health care systems are based. Practices, and in particular the doctors and health professionals of tomorrow, are in need of a new vision for the future.
Since the 1970s, Primary Care has become the cornerstone of health care, with an all-important role for Family Medicine. Family Medicine and Primary Care reviews this development, and puts it in perspective against the backdrop of today's and tomorrow's fast-moving society. Based on concrete testimonials and an analysis of case studies, this book responds to the most urgent questions of today's family physicians.
On 28 June 1914, there are two almost simultaneous shots. In Paris, the twelfth Tour de France is about to start, while in Sarajevo the Austrian crown prince Franz Ferdinand is assassinated. Professional cycle racing comes to a halt, but the first cycling heroes continue to race.
The Belgian cycling author Patrick Cornillie takes us through the wartime editions of the Tour of Flanders, which were ridden ... on a velodrome just north of Ghent. With humour, the book tells the stories of a champion who was a spy, a one-legged Italian cyclist, some famous British and German idols, and the perilous bike adventures of a well-known Belgian author.
With sadness, we learn about the fate of a French winner of the Tour, killed in battle, the brave Black Devils, and the many cyclist-soldiers from Australia, New Zealand and Canada who died at the front. Cycling in the Great War is a collection of moving tales, beautifully told and beautifully illustrated with original historical pictures.
The green interiors trend is here to stay. The sequel to bestselling title Wonderplants, this second volume features even more inspiring ideas for a greener interior. Wonderplants 2 gathers twenty of the world's best interior designs, each of them urban jungles that will inspires dreams of having an oasis of green at home.
The book ends with a plant index and some useful tips and tricks, as well as an overview of new trends, with explanations by interior design experts.
How will people shop in the future?
Why are there so many bankruptcies in the retail sector and so many empty shops in our high streets?
What can brands and retailers do to survive?
Traditional retail is dead. Economic, demographic and above all technological developments have made it obsolete. The static shop has made way for a multiplicity of different retail forms. Thanks to digitalization, the world has become a single gigantic marketplace.
As a result of this revolution, a new type of consumer has been born, who is also producer and retailer. Today, it is the shoppers who determine what a brand stands for and how it presents itself to the public. In a world of change, everything needs to be reinvented.
"On violence, discrimination, stigmatisation and trauma. Stunning photos and harrowing stories of people who have been pushed to the edge of society - and sometimes over it - by their fellowmen. Colet van der Ven and Adriaan Backer give them a name, a face and a voice.' Jan Pronk - former Dutch Minister of Development Cooperation 'Behind the gripping images in this courageous book lie deeply tragic stories about traumatised people suffering from the effects of HIV. The conclusion is clear. the treatment of these hitherto ignored groups has been delayed for far too long.' Hans Wijers - former Dutch Minister of Economic Affairs 'This book makes an essential contribution to the fight against stigmatisation because of HIV.' Peter Piot - director of the London School of Hygiene and Tropical Medicine and co-founder of UNAIDS."
A Binovular Twin Book in which two idiosyncratic authors give their views on the social, economic, cultural and religious developments in the medieval Southern Netherlands and by means of the same themic ingredients, each lays their own egg.
Today's world is the product of the late middle ages. In what is now called 'Flanders', a new kind of man emerged. A practical man, an entrepreneur, a critical man who no longer believed what church and nobility tried to tell him. He discovers the world, creates, produces and innovates. In this book young researchers take us back to the middle ages. With attention for top works of art and unknown gems.
This art book has a fresh academic point of view: the economical history of the middle ages from the viewpoint of different social groups, with surprising results on clichéd thoughts such as the passive countryside, the dark middle ages and the role of women in society.
The year 2016 marks the 150th anniversary of the conclusion of the first bilateral Treaty of Amity, Commerce and Navigation between Belgium and Japan. When Japan ended its era of isolation in 1868 it looked to a number of Western countries for a model on which to base its programme of modernization. Belgium, then still a comparatively new nation, was one of those countries, and its institutional organization and technological know-how were of particular interest to Japan's reformers. There were artistic exchanges too. Japan was a source of inspiration for the Belgian artists who were shaping the Art Nouveau movement, while several Belgian writers were widely translated and avidly read in Japan. Belgium enjoyed a high standing, not only in Japan's governmental eyes but in public opinion as well. After the Second World War bilateral relations developed to an unprecedented level in many fields. Belgium for example was one of the first European countries to benefit from direct Japanese investments.
Japan & Belgium: An Itinerary of Mutual Inspiration is the sequel to Japan & Belgium: Four Centuries of Exchange (2005) and deals with many subjects not covered in the earlier publication.
This is one of only a handful of books devoted to the textile art of the Late-Roman, Early Byzantine and Early-Islamic textile art in Egypt.
Over 20 essays by specialists elaborate on the pieces of textile art that were found in excavations and museums and discuss the radiocarbon dating, iconography and weaving techniques revolving the extraordinary clothing.
Filmmaker and photographer Pieter-Jan De Pue spent almost eight years in Afghanistan. There he worked on his award-winning film The Land of the Enlightened. As well as researching, preparing and making his film, PJ also continued to take photographs. His photos are portraits of people and landscapes, as are his diary entries. A recurring theme is his huge admiration for the country, its spectacular landscape, and the resourceful children for whom survival became the art of living. His images - both film and photos - come about as a result of a slow process. The landscapes with its timeless caravans of people and animals show the resilience of a country for more than 40 years in war.
In Kings of Afghanistan he has collected together his most compelling photographs from his time in Afghanistan, focusing on children in survival mode. Their surprising resilience paint a picture of hope for the future.
Many cities around the world have been dealt enormous blows, both natural and man-made. Hurricanes, earthquakes, wars and bombs have all left their scars. Yet wounds could heal. Human nature knows how to crawl up from the bottom, sometimes thanks to music.
Paradise City tells the story of Port-au-Prince in Haiti (earthquake in 2010), Belfast in Northern Ireland (The Troubles), Kigali in Rwanda (genocide in 1994), New Orleans in the USA (Hurricane Katrina in 2005), Hiroshima in Japan (the atomic bomb in 1945) and Detroit in the USA (the decline of a city), based on portraits of unique people who through music have tried to make their city a Paradise City.
Shared Reading: The Ultimate Therapy puts forward the transformative power of Shared Reading.
Illustrated through concrete personal stories and fitting advice for anyone interested in taking up the practice.
Those of us who live their lives in a context of vulnerability are in desperate need of accessible and efficient health care, a safety net that allows them to grow, learn and change. Powerful stories and poems can offer valuable help in that.
Shared Reading brings forth a process of change that follows a universal pattern, in a dynamic cycle of starting, growing, reaping what you have sown, learning and relaxing. Small groups get together to read literary texts, helped by a reading facilitator who reads aloud and engages others to reflect on the text. Through talking and thinking participants learn from each other and grow their inner space. By connecting to others they can experience powerful added therapeutic effects outside of a formal therapeutic context. Shared Reading: The Ultimate Therapy puts forward the transformative power of Shared Reading, illustrated through concrete personal stories and fitting advice for anyone interested in taking up the practice.
