M-government ; mobile technologies for responsive governments and connected societies (édition en anglais)

Sommaire

Executive summary Chapter 1. Towards the next generation of public services -From e-government to m-government -Growth of mobile technologies -Underlying concepts and motivational factors -Policy formulation and priority setting -Bibliography Chapter 2. Benefits and outcomes of m-government -Expanding governments' capacity -Transformational stages of e-government -G2C applications and services -G2G applications and services -G2B applications and services -G2E applications and services -M-Government - Benefits for governments -M-Government - Benefits for citizens -M-Government - Benefits for businesses and economic growth -Bibliography Chapter 3. Understanding m-government adoption -The inherent value of m-government -Adoption factors -Mobile value chain -Key players and stakeholders across the value chain -Stakeholders' partnerships and collaboration -Bibliography Chapter 4. Prerequisites for agility and ubiquity -Evolving public service delivery -Deployment and feasibility -Changes in user acceptance and cultural adaption -Key barriers and challenges -Bibliography Chapter 5. Technology options for mobile solutions -Introduction -Voice channel -Signalling channel -Data channel: Mobile messaging categories -Back-end information systems and enterprise architecture -Technical issues -Security and identity management -Broadband connectivity -Integration -Interoperability -Accessibility -Location-based services -Social networking -Open source -Next trends on the mobile market -Bibliography Chapter 6. M-Vision and a call for action -Reaching the critical mass -Examples of m-government application in policy areas -Planning ahead -A checklist for the future -Bibliography Annex A. M-Government projects compendium